Merger brings free same-day transfers for clients

Eurobank Cyprus on Friday confirmed that its merger with Hellenic Bank is now fully underway, marking the creation of the new Eurobank Limited.

In an official announcement, the new entity was described as “a strong and modern bank that combines local expertise with the group’s know-how and high service standards”.

The bank stressed that the integration process is focused on upgrading the banking experience while ensuring a seamless transition.

“The top priority is to ensure smooth and uninterrupted service, without any inconvenience and without requiring any action from the customer,” the bank said.

Visible changes are already taking place across the network, with new signs and visual alignment introduced at the bank’s headquarters in Nicosia, as well as at branches and business centres.

Eurobank further stated that it expects all signage across the country to be updated within the next month.

Fifteen branches are currently operating under a branch-in-branch model to serve customers of both Eurobank Cyprus and Hellenic Bank until the full network integration is complete.

The bank confirmed that eight of these branches belong to Eurobank Cyprus and seven to Hellenic Bank.

Furthermore, Eurobank said its ATMs, website, digital channels, including online banking and the mobile app, and its social media accounts have started adopting their new look.

All printed materials in branches and customer correspondence have been updated with the new logo and design.

The bank also mentioned that a “major benefit for clients has also been introduced”.

“Transfers of money between accounts of Eurobank and Hellenic Bank are now executed without charge, provided no currency conversion is required,” the bank stated.

It added that these transfers are settled on the same day and are executed via the most appropriate method, whether SEPA or SWIFT.

Moreover, Eurobank emphasised that the daily banking routines of customers remain unchanged.

It also confirmed that account numbers and IBANs will not be affected and that debit and credit cards, PINs and digital banking credentials remain valid.

Standing orders, remittances and the terms of existing accounts also continue to apply without modification.

Customers will still be served by the same branch and personal banker, while contracts, product terms and safe deposit boxes remain active.

The bank announced that the replacement of cards with the new Eurobank logo will take place at a later stage.

It explained that customers will receive information in advance and do not need to take any action until then.

The name change is also progressing gradually, with the Eurobank brand being adopted across all documents, digital environments and branch signage.

What is more, Eurobank underlined its commitment to “maintaining a strong relationship of trust with customers throughout the transition“.

“The merger does not only mean a change of name,” the bank said.

“It also opens up new opportunities, including access to a wider range of banking products and services, innovative solutions for individuals and businesses, and enhanced digital service channels,” it added.

Finally, the bank stated that “the expertise of the Eurobank Group would bring more competitive programmes and faster, more flexible banking solutions, always prioritising security and trust”.